Posts Tagged ‘Service’

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I Think you are Special!

June 12, 2015

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My Dad gave me lots of advice. I was wise enough to listen.

Dad had every reason to be pessimistic about the world. He was shot down over Germany during WWII while piloting a B-17, interred in a POW camp and lost his hearing. His career as a pilot was finished due to war injuries, and he was born with the name Shirley. Yes, I said his name was Shirley. It would be easy to fall into the muck and wallow in self-pity but that was not his style.

My Dad was a die-hard optimist. Life was good and every day was special.

When I started my business, one of the best things Dad told me was “always remember to make people feel special.” Dad grew up with a desire to help and to enrich the lives of others. He succeeded.

Everyone wants to feel special. Everyone wants to tell you his or her story. You just need to listen.

This is not so surprising. What IS surprising is that more people don’t realize this. When you care about people, and show a genuine interest in their welfare, your life is all the better.

Try this with clients, friends and, most of all, family. Make today the start of a change in your lifestyle. Make someone’s day.

Make someone feel special.

Leave everyone you meet feeling valued. Ask about their day; ask about their lives; just ask and then listen.

Expect little and give much…you will be amazed. The gift of giving someone a sense of self worth is beyond measure. Now that’s special.

I T

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Pancakes and real estate? What the heck?

May 29, 2011

Pancakes and real estate?????? What the heck do they have in common? Read on…

We are fortunate to regularly visit Maggie Valley, NC and we enjoy traveling fromFlorida to our home located 3,300 feet high in the Blue Ridge Mountains. Traveling to the SmokeyMountains is pure bliss and as they say “Altitude affects attitude”.

But the one thing our entire family will agree upon is breakfast at Joey’s Pancake House in MaggieValley (see link at the bottom of this blog). What’s the big deal about Joey’s?

Well…everything.

Joey’s is a perfect example of how we can be better real estate agents. They have a tremendous amount of business throughout the day and yet their restaurant runs like a finely tuned machine. While the breakfast food is awesome – it’s more than food. This restaurant celebrates their 40th year and long waits to get into Joey’s is the norm…but we don’t care. It’s totally about the experience.

There is a tremendous staff, they are always friendly and you never mind waiting. From the minute you arrive to the moment you leave – they treat you like you were the ONLY clients in the restaurant and they appreciate your visit. The coffee ladies fly by and your cup is never empty. It’s an amazing display of service and they are a lesson for real estate agents.

I was thinking today how much MORE my clients would appreciate ME if I checked in with them just to say hello and see how they were doing. How would people react if I went above and beyond what is required? What if I treated them as if there was no reason to hurry and I have all the time in the world – just for them? What if I contacted them AFTER the sale just to see how things were going? I could give you a lot more examples but you get the point. IT’S ALL ABOUT EXTRAORDINARY SERVICE.

So thank you Joey’s Pancake House. I work hard and treat my customers well…but I could do even better and your restaurant is absolute proof of what success can look like – in any business. Bravo.

http://www.joeyspancake.com/index.html