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Say What?

March 8, 2008

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THE LOST ART OF LISTENING…

One of the best pieces of advice that was given to me when I started this business can be summed up in two simple words (although not very eloquent) and they are “shut up”. When you work with clients, they need to be THE focus. It sounds simple but too often sales executives want to talk and they can simply talk too much. I practice the art of questioning and then paying attention to the answers provided. It is so important to really pay attention to the client’s responses instead of thinking about the next question you wish to ask…our client wants to know that we comprehend and are paying close attention to their verbalized needs, wants, and desires. The skill of listening is truly an art form

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One comment

  1. Hi Linda! I hope you are having a good day. It is so true that an agent must listen to what a potential client wants and then work towards exceeding his or her expectations.

    ~Omar~



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